The Customer Experience Webinar

Wed, 28 April 2021
Virtual Event


Learn from Britain’s top QSR leaders about the latest insights and research on offering the best possible customer experience in this food and beverage event in UK.

Grab your chance to know the forecasts post lockdown and the six consumer trends for 2021, as well as ways QSRs can grow market share.

Don't miss this opportunity to hear from Pizza Hut, German Doner Kebab, Paul UK, Triple Two Coffee, Worldline & NPD Group on their experiences during 2020-2021 and how they are navigating this brave new world.

Register now in this 1 hour seminar


AGENDA (Subject to change)

12:00 PM - 12:05 PM - Welcome Remarks

Tim Charlton | Publisher, QSR Media

12:05 PM - 12:25 PM - QSR performance, forecasts, and the customer experience

Sergey Chekmarev | Director, Client Development, NPD Group

12:25 PM - 12:55 PM - Panel Discussion/Q&A

Philippa Charlton, (Moderator) | Publisher, QSR Media


  • David Hodgetts | Managing Director, Triple Two Coffee
  • Mark Hilton | CEO, Paul UK
  • Neil Manhas | Chief Financial Officer Pizza Hut Europe & UK General Manager, Pizza Hut
  • Michael Biggins | Director of Operations, UK & Europe, German Doner Kebab
  • Sergey Chekmarev | Director, Client Development, NPD Group
  • Lee Jones | Managing Director, Northern Europe, GSV, Worldline

12:55 PM - 1:00 PM - End of Programme

For more details, contact:
Khristelle Zuñiga
+65 3158 1386