LEGAL | Staff Reporter, UK

McDonald's UK rolls out fixed hours contracts

Employees now can choose between flexible or fixed contracts with minimum guaranteed hours.

The move follows trials in 23 McDonald's restaurants across the country in a combination of Company owned and franchised restaurants. The offer will initially be extended to 50 more restaurants, before rolling out nationally across the year, to include existing employees and new recruits.

During the trial, the majority of participants (around 80 per cent) chose to stay on their existing flexible contracts; and the trials have resulted in increased levels of employee and customer satisfaction.

Paul Pomroy, Chief Executive Officer, McDonald’s UK, said: “From kitchen to counter to front of house, our people make McDonald’s. We wouldn’t be able to offer an enjoyable restaurant experience, serving great-tasting, quality food without them, so it’s important that we listen to them and change where we need to.

“The vast majority of our employees are happy with their flexible contracts, but some have told us that more fixed hours would help them get better access to some financial products. Thanks to the support of our franchisees, we are able to respond to our people’s needs, and will begin to roll out fixed hours’ contracts, including new joiners, across the course of the year."

“I’m also pleased to confirm a pay-rise for our hourly paid people; by May they will have received an average hourly pay increase of 17%, with the biggest increase going to our younger workers who will receive more than £1 above the National Minimum Wage," Pomroy said.

“The hard work of our restaurant teams has enabled us to deliver 44 consecutive quarters of growth in the UK. It’s right that we continue to invest in our people so they can deliver the experience that our customers want and expect.”

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