TECHNOLOGY | Staff Reporter, UK

Yumpingo, AreTheyHappy launch ‘TotalView' experience platform

The solution helps track, optimise and respond to all guest sentiment for hospitality brands.

Yumpingo has partnered with online reputation management solution AreTheyHappy to launch ‘TotalView’ experience platform.

TotalView specifically allows businesses to track, attribute responsibility, engage, and impact guest feedback left across review sites and social media platforms, giving operators the power to drive loyalty, increase visits, and provide accountability for recovering guests who had a negative experience.

In combination with Yumpingo’s suite of guest experience management solutions, TotalView is described as able to provide operators with "a single view of what their guests think, feel and say across every aspect of their experience."

Operators already using the platform include Rosa’s Thai and LEON.

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