Siesta Coffee enhances customer experience with DTiQ’s Big Sister technology

The new system allows the coffee brand to conduct remote audits.

Siesta Coffee has partnered with DTiQ to use its advanced ‘Big Sister’ surveillance software and data analysis in its stores across the North East. The aim is to improve customer experiences by being proactive in spotting trends or issues faster and taking action to create an even better customer journey.

DTiQ’s integrated Artificial Intelligence automatically alerts operators to any anomalies that need highlighting, making it easier for Siesta Coffee to maintain customer satisfaction, loss prevention and operational efficiencies. The software maps video surveillance to EPOS data and provides the option to search for precise time slots or incidents, and footage can be stored for the duration of the contract so that past events can be easily checked if needed.

Gareth Bakewell, Head of UK Business Development DTiQ, says that the software and analysis services can provide a cost-effective option to conduct remote audits that drive consistently improved performance across multiple locations. DTiQ’s solutions have already delivered unparalleled performance improvements to over 45,000 customers in the retail, restaurant and convenience store industries around the world.

“If you can see it, you can measure it and DTiQ’s software and our analysis services, which are available from just £3 per day, can provide a cost-effective option to conduct remote audits that drive consistently improved performance across multiple locations. We are now delighted to be working with Siesta to help them transform the way they manage costs, optimise revenue and drive operational excellence,” Bakewell said. 

Ryan Stainsby and Carly Moir, Directors of Siesta Coffee, confirm that working with DTiQ means they can become more energy efficient, improve staff training, increase speed of service, order accuracy and impact the customer journey positively at every step of the way.

Siesta Coffee is known for being ahead of the curve and using the best technology to ensure its locations run smoothly and cost-efficiently. By partnering with DTiQ, Siesta Coffee is taking another step towards maintaining that reputation.