Sticking to lockdown habits: UK delivery sales grew 13%

This is higher compared to August 2019.

UK residents are still retaining their food habits as they stick to food deliveries, which grew 13% more than in August 2021.

According to the recent CGA Hospitality at Home Tracker, the delivery sales were 263% higher, more than five times the growth of 49% for takeaways.

"Deliveries accounted for nearly 15 pence in every pound spent with managed groups offering delivery in August 2022, while takeaways attracted only seven pence," said CGA Hospitality.

Shift from takeaway or click & collect services underscores the opportunities for food outlets that have no delivery services.

However, they must still take into account the quality of food in delivery services as two in five consumers said they would less likely repeat orders from a restaurant if they got unsatisfactory orders whilst 13% would hold the delivery company responsible for failure.

Karl Chessell, CGA’s business unit director - hospitality operators and food, EMEA, said, "Restaurant closures and COVID concerns led many consumers to order in food and drink instead of going out in 2020 and 2021, and while restrictions have ended it is clear that delivery habits are here to stay. The convenience of third-party platforms means people no longer need to leave home to pick up their food but instead enjoy door-to-door delivery."