KFC extends partnership with QSR Automations to bolster ordering system
The agreement aims to form "new kitchen efficiencies to answer in-restaurant and off-premise dining growth".
KFC UK & Ireland announced its roll out of QSR Automations’ ConnectSmart Kitchen (CSK) software across 900 locations.
The new arrangement follows a CSK pilot in which the software is said to have helped reduce order errors whilst improving speed and efficiency on order times. KFC will manage all locations using ConnectSmart kitchen’s centralised database, Enterprise Portal, aiming to allow a “secure environment” to distribute setting configurations and reporting for each site.
When choosing delivery, CSK is helping KFC ensure that the food is of “high quality” and order errors are removed. Customer-facing screens will give guests greater visibility of the order process by showing when orders are being prepared and when they are ready.
QSR Automations has been supplying solutions to KFC globally for more than 22 years.
“ConnectSmart Kitchen has become an integral part of our kitchen operations and has helped to ensure in-restaurant and delivery demands are not only achieved but exceeded. We have seen reduced order errors since the pilot and are looking forward to operational improvements in the entire estate roll out,” KFC UK & Ireland chief technology officer Brad Scheiner said.
