TECHNOLOGY | Staff Reporter, UK

Papa John's, Google Cloud bolster partnership to accelerate chain's digital transformation plan

The chain currently leverages several key Google Cloud technologies.

Papa John’s announced a new, multi-year commitment with Google Cloud to accelerate the chain’s digital and data cloud strategy.

The company said it will expand its work with Google to migrate its data centres to Google Cloud, which will help meet a surge in demand for online ordering and delivery and provide a “foundation for ongoing innovations and improvements” to the customer experience.

The expanded partnership is part of a multi-phase strategy to optimize application engineering, business operations, and customer experiences, the chain added.

“Google Cloud continues to be a strategic and trusted partner in supporting our best-in-class digital platforms, particularly as we’ve experienced tremendous growth in consumer demand over the past year,” said Justin Falciola, chief technology officer, Papa John’s International.

“As one of the largest pizza delivery brands in the world, innovative technology is an essential component of our business model, allowing us to create great customer experiences and increase efficiencies throughout our restaurant operations. Migrating and transforming our infrastructure capabilities to Google Cloud will increase our speed to value for Papa John’s digital, restaurant, and corporate solutions, ultimately delivering the best experience for our customers and our team members.”

“Over the last year, retail and food services have had to adapt and shift their business strategies to a digital-first approach,” added Carrie Tharp, vice president of retail and consumer, Google Cloud. “We’re in the business of helping our customers remain resilient and agile using cloud technologies, and we’re proud of the work we’re doing with Papa John’s, so it can remain focused on achieving its business goals.”

Papa John’s currently leverages several key Google Cloud technologies, including Cloud SQL, Bigtable and BigQuery, as well as Cloud Functions, Firestore, and Kubernetes Engine. Papa John’s said it is using these products to build its loyalty program, multi-channel marketing platform, eCommerce, in-store, and various other customer touchpoints, including its mobile apps.

The chain also moved its mapping system onto Google Maps Platform to take advantage of Google’s ability to connect geo-spatial data with enterprise and customer data, aimed to provide customers with relevant and timely information on their local restaurants and delivery orders through Papa Track.

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