SAI Global supports Risk Management within Quick Service Restaurants (QSR)
When SAI Global looked at the most promising sectors for growth, the opportunity to ramp up its QSR assurance business globally presented a clear direction in which to focus. Restaurant brands are increasingly in need of food safety auditing services – an area where SAI Global already has many years of success helping global fast food chains mitigate risk across their business.
“It’s an exciting time for us,” David Peacock, Technical Consultant at SAI Global says. “We’re working with our QSR clients to help them meet stringent food safety guidelines and exceed their customers’ expectations, and we’re also investing to further broaden the services we provide.”
Expanding into QSR
The expansion into QSR is a natural step forward for SAI Global who have worked for many years in Retail, Agriculture and Food assurance services globally. The company employs more than 2,000 staff across 29 countries and has a presence in 51 locations across Europe and beyond – with highly experienced auditors in place to work with supply chains anywhere in the world.
SAI Global began the groundwork to expand into the QSR sector by meeting the growing demand to audit their food supply chains and retail businesses. It was only a matter of time before QSR began asking if they could also provide auditing for the restaurants themselves.
“What that gives us is continuity from farm to fork,” says Tim Burt, Senior Project Specialist at SAI Global “Our clients talk a lot about simplicity. They want one supplier that can do everything.”
SAI Global heeded the call for full-service auditing and risk management for QSR, and has a strong commitment to increased investment in this area to enable growth and expansion of services within this industry sector across all regions of the company.
Winning with Risk Management
At the core of SAI Global’s strategy is to work with their QSR clients to identify and manage risk within their business. The approach of using Risk Intelligently enables each client to become empowered to embed risk-based thinking and see risk as a galvanizing source of success instead of a failure.
This is not a quick nor easy transformation – SAI Global works with each client to improve business processes, products and services and provides QSR clients with potent risk management tools and advice that will enable them to pass increasingly stringent compliance requirements.
SAI Global is even laying the groundwork to start offering predictive analytics and regulatory trend forecasting solutions that will help QSRs further lower their compliance costs and business risks.
“Through the analysis of multiple data feeds such as compliance programmes, incident and complaints management data and enforcement liaison casework, as well as client sales and HR data, we’re able to review challenges that are coming towards the business so that we can proactively help identify the most prominent risks and take steps to mitigate or avoid issues arising. We can respond quickly with interventions such as amending the focus of an audit to target any areas where there’s gaps in knowledge or performance,” says David Peacock.
“The revised *Health and Safety Sentencing Guidelines for England and Wales that came into effect February 2016, have brought big changes to businesses with fines now linked to turnover. This makes the potential costs for non-compliant businesses huge, and highlights the critical importance of intelligent risk systems such as ours in mitigating these consequences for our clients” he adds.
Drawing on their unique global footprint, it is evident that SAI Global is ready help make QSR’s lives easier and simpler; freeing them up to do what they do best - serving up meals their customers want to keep coming back for.
SAI Global will be exhibiting at LUNCH! (Sept 21-22: stand D44) and Takeaway Expo (Sept 26-27: stand 8030).
*Health and Safety Offences, Corporate Manslaughter and Food Safety and Hygiene Offences Definitive Guideline - Sentencing Council February 2016 more info
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