The new plan includes full ingredient labels, an allergy training programme for staff, and quarterly incident updates.
Pret A Manger announced the rollout of its Five-Point Allergy Plan, designed to help every customer with allergies or intolerances.
The plan, which seeks the launch of new tablets in every shop with full menu ingredient information, the removal of allergens from a range of Pret products, and a "commitment to promote allergy awareness", comes as Pret commences the nationwide roll-out of full ingredient labels on all freshly made products.
20 London shops are set to be equipped with full ingredient labels this week, with further roll-outs planned later this month and over the summer.
“The issue of allergies has struck a deep chord within Pret A Manger following the tragic deaths of Natasha Ednan-Laperouse and Celia Marsh. We said we would learn from the past and make meaningful changes. This plan brings together some of the most important changes we have been making to help customers with allergies," Pret A Manger CEO Clive Schlee said.
Schlee said Pret aims to prove that full ingredient labelling is operationally possible in small kitchens.
“But labelling is only part of the challenge. We have listened to Pret customers with allergies and they have told us they face a range of issues when deciding to eat out – from limited menu choices to a lack of awareness and understanding from food businesses,” he said. “Pret’s Allergy Plan will tackle many of these issues – and help to ensure that every customer has the information they need to make the right choice for them.”
In executing its five-point plan, Pret is working with Tim J. Smith and the independent Food Advisory Panel, which is made up of a range of campaigners, experts and policymakers. The panel has been reviewing Pret’s food policies, from concept through to consumption, and will be advising on further changes over the coming months.
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