The Halal Guys considering “alternative services” following Uber Eats delisting

The chain was briefly removed from the platform due to not having a food hygiene rating.

The franchisee of US fast casual chain The Halal Guys is considering alternative services following their delisting from Uber Eats’ platform.

The chain was recently given notice by the delivery company that it would be delisted if it did not have a Scores on the Doors rating. Whilst they appreciate Uber Eats establishing a policy, they argue that the move did not consider “bureaucracy”.

“This is a prime example of where the policy doesn’t meet the bureaucracy,” ITICO UK Ltd managing partner Whitney White Myrus told QSR Media.

“It’s unfortunate that Uber Eats didn’t think their policy through further to include new restaurants that [yet to acquire] a Health & Safety rating by the Council and therefore aren’t even listed. As a result it has caused us to do a full analysis and reevaluation of our approach to delivery. We are now considering alternative services as well as handling it ourselves.”

Myrus adds that they have been repeatedly asking the Council for a health and safety inspection for months.

“It is quite surprising that in over 120 days of operating, we haven’t had a single inspection, even though we have repeatedly requested one,” he said. “In the end, the impact was an inconvenience for a few of our customers as Uber Eats reinstated our account within 24 hours.”