Chaiiwala taps Ben Clayton as new COO
He will oversee franchise operations, focusing on performance, partner support, and profitability.
Chaiiwala has appointed Ben Clayton as its new Chief Operating Officer (COO).
In his new role, Clayton will oversee operations across the brand’s franchise network, focusing on improving performance, supporting franchise partners, and driving profitability.
Clayton joins the company from Splendid Restaurants, part of the Splendid Hospitality Group, where he was Managing Director overseeing 38 franchised KFC outlets across northern England.
Prior to this, he spent almost ten years at TGI Fridays in a series of senior operational positions, including Senior Director of Restaurant Excellence, managing teams and projects across 60 countries.
His previous experience also includes leadership roles at Papa John’s UK and internationally.
Chaiiwala currently runs more than 130 branches worldwide and plans to expand to at least 500 through franchising over the next decade.
