Internal promotions are up 15% following its launch.
Tortilla launched its apprenticeship programme that upskills existing employees to enter senior leadership positions.
The scheme has improved crew engagement, satisfaction and has become a key recruitment tool. “Before launch, 48% of crew were internally promoted to management positions and we’re now at 63%,” Tortilla’s head of people Nicki Sahota said.
Tortilla currently has 20% of crew supervisors enrolled in the programme and says they have had 100% retention to date.
Following the programme’s initial success, Tortilla plans to continue expanding the scheme by adding more accredited management courses and onboarding all new crew to the programme.
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