A 24-hour hotline has been set up to allow the chain’s staff to contact the embassy.
The U.S. embassy in Vienna has signed an agreement with McDonald’s to help American citizens get in touch with officials.
“American citizens traveling in Austria who find themselves in distress and without a way to contact the US Embassy can enter – as of Wednesday, May 15, 2019 – any McDonald's in Austria, and staff will assist them in making contact with the US Embassy for consular services,” the embassy said in an announcement on its Facebook page.
The initiative is believed to be of Trevor Traina, an entrepreneur who was appointed as the US ambassador to Austria by Donald Trump last year.
However, the decision to involve McDonald’s in consular assistance met with mixed responses on social media.
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