Papa John's rolls out new customer satisfaction programme

The pizza brand invites customers to rate the Company’s service instantly by email or a sticker on top of their pizza box.

Papa Talk aims to provide better service and drive orders more frequently, which will in-turn help increase profits and drive sales.

“The survey is quick and simple and customers are incentivised to rate various aspects of their purchase from one to five,” said Phil Gaffer, QFP and sales and business development manager, Papa John’s. “There is also the chance to leave comments about anything they particularly liked or disliked about their experience. From a store franchise owner’s point of view this feedback is invaluable. Franchisees can monitor reviews live and on-the-go through an App to ensure everything is on track, but it also means if anything has gone wrong, it can be fixed straight-away.

“As Papa John’s continues to grow, our whole focus is on being better,” continued Gaffer. “As franchisors we support franchisees to provide a superior product, better customer service and achieve this by developing and implementing a better overall franchising experience. Papa John’s investment in Papa Talk represents a further example of our commitment to re-invest into the brand. For our franchisees, Papa Talk holds the key to ensuring customers keep coming back for more and place orders more frequently, which will in-turn help increase profits and drive sales.”