TECHNOLOGY | Staff Reporter, UK

Carluccio's, Tonkotsu tap guest experience management expert

Insights from the brands will be utilised by HGEM to improve their businesses.

Carluccio's and Tonkotsu are some of the new brands that have recently partnered with guest experience management expert HGEM.

The partnerships, finalised during the final quarter of 2018, will see HGEM help the brands maximise their guests’ experience and drive loyalty and sales.

“We look forward to working with them closely over the coming months to help them utilise the data provided to deliver the best possible results for their business," Steven Pike, Managing Director of HGEM said.

HGEM's current food and beverage clients include Wagamama, Pret, Burger King and LEON.

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