Commentary

People want experiences – but not at the cost of food & beverage

I wrote recently on the subject of the relative importance of the F&B offer, the service standards and the environment in the dining out sector. This was in response to some current thinking that suggests when dining out consumers no longer have the food and beverage offer as a priority and are instead seeking ‘experiences’. I have said I don’t think that is the case, but that’s another article. So how does this thinking translate into what is ostensibly the transactional world of QSR?

Commentary

People want experiences – but not at the cost of food & beverage

Commentary

Self-awareness as a key ingredient in QSR success

In the context of QSR brands, self-awareness goes beyond mere self-reflection.

Commentary

Considerations for new entrants to the UK restaurant industry

Despite unique stressors, there have been a marked increases in global franchises entering the UK market.

Commentary

Harnessing technology to address food price inflation and empower businesses in the food chain

Nine in ten (94%) are worried about the rising cost of food.

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How tokenisation is changing the face of QSR

Payment security is paramount when handling sensitive information, such as consumer data, across every business area, and the restaurant and hospitality industry is no exception. Between growing concerns over security and changing legislation around compliance (GDPR, PCI DSS), many restaurants and fast-food establishments now rely on tokenisation to secure sensitive information by turning private material - such as payment details - into virtual tokens. So how is tokenisation changing QSR?

Commentary

Location, location, location: how to find the best property for your restaurant expansion

According to the Local Data Company, overall vacancy rates in Great Britain were at 14.1% in the first quarter of 2022. The pandemic has exacerbated the structural issues which have been impacting the retail real estate sector over the past few years.

Commentary

Payments 101: How to select the right provider for your business

The rise of online shopping has seen businesses across all sectors change the way their customers engage with them. The past two years in particular have witnessed extraordinary transformation, with retailers forced to dramatically improve their existing eCommerce capabilities due to the pandemic.

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In a high-tech world, here's how you can make your deliveries count

Food delivery companies are missing the point by delivering food with no human interaction, argues an industry insider.

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Three tips to future proof your QSR business through customer engagement

In a fiercely competitive market, customer engagement has always been a huge differentiator for quick-service restaurants (QSRs).

Commentary

How fintech will continue to transform franchising in 2022

When you look at the modern world of franchising, the notion of manual cash registers and doing inventory by hand seems very antiquated. Today, franchising moves rapidly with technology engrained into nearly every part of operations. Accelerated by the impact of COVID-19, technology continues to disrupt the way franchisees manage their finances and will only increase as we look to 2022, and as the franchising space becomes progressively more competitive.

Commentary