Papa John's International appoints Jim Norberg as chief restaurant operations officer

Norberg spent more than 30 years at McDonald’s.

Papa John’s International announced the appointment of restaurant veteran Jim Norberg to the newly-created role of chief restaurant operations officer.

Norberg, who has spent more than 30 years at McDonald’s, will be responsible for growing sales and profit margins as well as improving customer satisfaction at Papa John’s, according to the pizza chain.

“Jim is a seasoned expert whose depth and understanding of restaurant operations and the guest experience will help propel our brand forward and position us for continued success,” Papa John’s chief executive officer Steve Ritchie said in a statement.

At McDonald’s, Norberg most recently served as their chief operating officer and managed operations for U.S. restaurants whilst leading a system-wide review to simplify store operations and menus.