70% of customers say lifting of face mask rules for staff ‘too soon’: survey

Respondents were notably divided over whether masks should be worn in pubs, restaurants, and other foodservice venues.

70% of customers believe it is “too soon” to drop the legal requirement for staff to wear face masks to help stop the spread of COVID-19, according to a survey from HGEM.

Whilst respondents were “adamant” that mask-wearing should continue in transport settings such as trains (94%) and airplanes (91%), and supermarkets (80%), they were divided over whether masks should be worn in pubs, restaurants, and other foodservice venues (50%).

Fewer than half of the respondents also think masks should be worn in hotels (40%). However, almost 4 out of 5 consumers believe staff must continue to wear face masks. 58% would also be less inclined to visit a venue if they knew mask-wearing was not required for staff.

Demographic analysis also revealed that millennials aged 25 to 36 have a more lenient attitude towards removing restrictions than any other age group, including Gen-Z (aged 18-25). People aged over 56 were most cautious. Women also “showed more caution” than men, HGEM noted.

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