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Chart of the Week: Telephone calls account for 46% of delivery visits
Delivery has been a buzz word within the foodservice industry over the last two years. Data from the NPD Group shows that delivery visits have grown by 22% in this time (year to January 2018 versus year to January 2016).
The way we order a delivery has evolved over the last two years also. Traditionally, we would telephone the restaurant directly and place our order, now we can order online and via apps. Telephone calls are still the most popular form of ordering a delivery, representing 46% of all delivery visits. Online now accounts for 38% of delivery visits and apps 16%.
Read the whole summary of the study here.
