Latest Post-Shutdown Foodservice Survey

More than half of respondents say they will return to eating out once the COVID-19 pandemic subsides.

Nine out of 10 respondents agree that temporary closure of out-of-home or eat-out establishments is a “sensible precaution”, according to data from The NPD Group’s COVID-19 British Foodservice Sentiment Tracker.

Carried out on 20 March 2020, before the nationwide lockdown was announced, the survey revealed that almost four in 10 (39%) of respondents are already using delivery services, whilst 42% told NPD that delivery services are either not available where they live, or that they do not use delivery services.

One in 10 respondents (10%) said, however, that they will now try using delivery for the first time during the COVID-19 outbreak. A further 8% of those who order regularly from a delivery service will now do so “more often.”

Looking ahead, more than half of all respondents (53%) say they will return to eating out once the COVID-19 pandemic subsides and British foodservice outlets are permitted to open. A quarter of respondents (24%) say they will eat out "more often than before."

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