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2 in 5 hospitality workers likely to consider a career change

Despite this, 62% of hospitality leaders feel optimistic about their business.

Two in five hospitality workers are likely to consider a career change outside of the industry, highlighting that high turnover still remains a major challenge in hospitality, a report by CGA by NIQ and Harri revealed.

Despite rising costs and staff shortages, 62% of industry leaders feel optimistic about prospects for their business over the next 12 months, and two-thirds (67%) of respondents agree with the statement that ‘hospitality offers a good and worthwhile career'. 

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Nearly three-quarters (74%) of employees in the sector feel satisfied in their current hospitality job role—an increase of 13 percentage points since the last survey in 2022 - and over a quarter (27%) say they have actively chosen hospitality as their career path, which is four percentage points more than 12 months ago. 

According to CGA by NIQ, The numbers are a welcome sign that hospitality businesses are improving their employees’ experiences, and may also reflect widespread increases in pay in the sector over the last 12 months, but recruitment and retention remain major challenges in hospitality. 

“It’s good to see that increasing numbers of hospitality professionals feel content and motivated—but with two in five considering a change of career path, job satisfaction in this sector remains precarious,” said Tristan Spencer, Harri’s SVP Sales UK.

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“High staff shortages and turnover have been a huge challenge for the hospitality sector in recent years, but our research shows businesses are making good progress on their engagement strategies. It’s already paying dividends in improved satisfaction, and in time should help to bring down turnover and overcome some negative stereotypes to finally earn hospitality the reputation it deserves as a great place to build a career,” Karl Chessell, CGA by NIQ’s director - hospitality operators and food, EMEA.

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