In Focus

EXCLUSIVE: Pizza Hut UK Discuss Driving Customer Experience through Technology

Following the recent rollout of Qkr! with Masterpass payment technology throughout its estate, QSR Media spoke with Pizza Hut UK's IT director Keith Frimley to discuss this, and the role IT has to play in customer experience.

EXCLUSIVE: Pizza Hut UK Discuss Driving Customer Experience through Technology

Following the recent rollout of Qkr! with Masterpass payment technology throughout its estate, QSR Media spoke with Pizza Hut UK's IT director Keith Frimley to discuss this, and the role IT has to play in customer experience.

EXCLUSIVE: Later Latte? - The Latest Coffee Trends Revealed

Coffee is now a staple of the foodservice industry.

EXCLUSIVE: LEON revamps menu with vegan and vegetarian offerings

LEON has recently launched its spring menu, focusing on the development of its vegan offering. It has introduced the new Vegan Meatless Meatballs and The LEON Plant Burger. To round things off, LEON is partnering with Greenwich-based vegan baker Ruby’s of London to relaunch its cake counter.

EXCLUSIVE: Taco Bell discusses product innovation

“Our new Chicken Nachos are completely disrupting the crispy chicken game,” said Ellen Gault, marketing leader of Taco Bell Europe. “For years, society has been subject to the same boring chicken. That’s all going to change thanks to our newest crispy chicken product, inspired by Taco Bell U.S., but with a UK twist.”

4 top marketing trends for the hospitality industry

With consumers now more tech savvy than ever, this shift in behaviour is driving some big changes in the hospitality sector.

EXCLUSIVE: Costa Coffee to introduce further vegan items

Following the introduction of coconut milk to their menu earlier in the year, and the promise of further vegan offerings later in the year, it is clear that Costa are embracing changing consumer tastes.

The changing face of food-to-go: how it's becoming food for later

A large proportion of shoppers are buying food-to-go as part of or all of an evening meal, IGD’s latest research has found. IGD's head of shopper insight Rhian Thomas examined the opportunities this generates for suppliers and retailers.

EXCLUSIVE: Where Rosa's Thai Cafe eyes Opportunity

Saiphin and Alex Moore, the husband and wife founders of Thai restaurant group Rosa’s Thai Cafe, have announced they will open new Rosa’s restaurant sites in Tooting and Ealing.

EXCLUSIVE: Giraffe World Kitchen unveils newly-developed Children's Menu

The new Kids’ Menu at Giraffe has been crowned a winner at the Menu Innovation and Development Awards 2018.

EXCLUSIVE: Latest Research Shows How People Are Ordering Delivery In the Out of Home Market

Delivery has been a buzz word within the foodservice industry over the last two years and data from the NPD Group shows that delivery visits have grown by +22% in this time (year to January 2018 versus year to January 2016).

The QSR bucking the trend with plans for structural and store growth

The healthy food chain sees opportunities in the market as other competitors downsize their estates.

Ed's Diner revamps UK restaurants and service model

It is refreshing its menu, adding build-your-own burgers, and a new range of shakes.

Greggs unveils further additions to Balanced Choice range

With more than 1,850 shops nationwide and a very loyal customer base, Greggs' is well on its way to realising its vision of becoming customers' favourite place for food on-the-go.

EXCLUSIVE: The next battleground for operators wanting to stay ahead of the pack

Following on from last week’s research in to UK consumers becoming creatures of habit, QSR Media spoke with Cyril Lavenant from the NPD Group about what chains can do to break consumers' habits to the benefit of their brands.

UK consumers' interest in health could accelerate out-of-home dining

The research from IGD found that 31% of consumers would eat out more if healthier options were more readily available.

New Research Reveals How Operators Can Combat 'Meal Deal' Fatigue

The NPD Group shows that 28% of visits to the out of home (OOH) market involves some form of deal or promotion, this amounts to 3 billion visits a year and is worth £14.5 billion (data to end of December 2017).

Co-Op discuss their push into food-to-go

The Co-Op have big ambitions in the food-to-go space. QSR sat down with Mark Pettigrew, Director of Format, Range, Space and Merchandising at the Co-Op to find out how they plan to take on the competition.